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Buying and selling rules
Rules for buying and selling goods and privacy policy on the online portal Vitoma.lt
1. General provisions
1.1. These rules for the purchase and sale of goods (hereinafter "Rules"), upon their acceptance by the Buyer (after familiarizing themselves with the Rules and ticking the box next to the statement "I have familiarized myself with the rules of Vitoma.lt and I agree with them"), are a binding legal document for the parties, which determine the Buyer's and Seller's rights and obligations, conditions of purchase and payment for goods, order of delivery and return of goods, responsibility of the parties and other provisions related to the purchase and sale of goods in the Vitoma.lt online store. 1.2. The seller reserves the right to change, amend or add to the Rules at any time, taking into account the requirements established by legal acts. The Buyer will not be additionally informed about such changes, so it is recommended to constantly review the rules of use and the privacy policy. If the buyer does not agree with the changed rules, he is prohibited from using this online store. 1.3. You have the right to buy in our online store: 1.3.1. able natural persons, i.e. persons who have reached the age of majority, whose capacity is not limited by court order; 1.3.2. minors between the ages of fourteen and eighteen, only with the consent of their parents or guardians, except in cases where they dispose of their income independently; 1.3.3. legal entities; 1.3.4. authorized representatives of all the above persons.
2. Protection of personal data
2.1. Any information that is related to personal data and that is registered in the Vitoma.lt online store is subject to the Seller's personal data protection policy, the terms of which are detailed in the "Rules on personal data protection" on the website. In order to register in the Vitoma.lt online store, the buyer must accept the "Rules for personal data protection".
3. The moment of conclusion of the purchase-sale contract
3.1. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer, after choosing the item(s) to be purchased and creating a shopping cart, clicks on the "Checkout" link.
3.2. Each purchase and sale agreement concluded between the Buyer and the Seller is registered and stored in the Vitoma.lt database.
4. Buyer's rights
4.1. The buyer has the right to purchase goods in the Vitoma.lt online store in accordance with the procedure established by these Rules and the online shopping center.
4.2. The buyer has the right to withdraw from the contract of purchase and sale of goods concluded with the Vitoma.lt online store, by notifying the Seller in writing (by e-mail, specifying the item to be returned and its order number) no later than within 14 (fourteen) working days from the day of delivery of the item , except in cases where the contract is concluded for:
4.2.1. audio-visual works and phonograms in any video or audio media, the supply of computer programs and the Buyer has violated the packaging protections;
4.2.2. supply of books, newspapers, magazines or other periodicals;
4.2.3. supply of cosmetics and perfumery, hygiene goods;
4.2.4. supply of underwear.
4.3. 4.2 of the rules. The Buyer's right provided for in paragraph 1 is implemented in accordance with the 2001 Decree of the Minister of Economy. August 17 by order no. 258 of the approved "Rules for the sale of goods and provision of services when contracts are concluded using means of communication".
4.4. 4.2 of the rules. The Buyer can exercise the right provided for in paragraph 1 only if the product has not been damaged or its appearance has not fundamentally changed, nor has it been used.
4.5. The product is ordered according to the individual configuration chosen by the buyer.
5. Obligations of the buyer
5.1. The buyer must pay for the goods and accept them in accordance with the procedure established by these Rules.
5.2. The buyer undertakes not to transfer his login data to third parties. If the Buyer loses his login data, he must immediately inform the Seller about this via the means of communication specified in the "Contacts" section.
5.3. If the data provided in the Buyer's registration form changes, he must update it immediately.
5.4. The buyer, using the Vitoma.lt online store, undertakes to comply with these Rules, other conditions clearly indicated in the online shopping center and not to violate the laws of the Republic of Lithuania.
6. Seller's Rights
6.1. If the Buyer tries to harm the stability and security of the online store or violates his obligations, the Seller has the right to immediately and without warning limit or suspend his ability to use the Vitoma.lt online store or, in exceptional cases, cancel the Buyer's registration.
6.2. In the event of important circumstances, the Seller may temporarily or completely terminate the online store without notifying the Buyer in advance.
6.3. The Seller has the right to cancel his order without notifying the Buyer in advance, if the Buyer, having chosen Rule 8.2.1. payment methods provided for in point, does not pay for the goods within 3 (three) working days.
7. Obligations of the seller
7.1. The Seller undertakes to provide the Buyer with the opportunity to use the services provided by the Vitoma.lt online store under the conditions set out in these Rules and the online store.
7.2. The Seller undertakes to respect the Buyer's privacy right to his personal information specified in the registration form in the online store, except for the cases established by the laws of the Republic of Lithuania and the "Rules on Personal Data Protection".
7.3. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by him under the conditions specified in Clause 9 of the Rules.
7.4. The Seller, unable to deliver the ordered goods to the Buyer due to important circumstances, undertakes to offer an analogous or similar product as far as possible. If the Buyer refuses to accept an analogous or the most similar product, the Seller undertakes to return the money paid to the Buyer within 3 (three) working days, if prepayment was made.
8. Product prices, payment procedure and terms
8.1. The prices of goods in the online store and in the formed order are indicated in euros with VAT.
8.2. The buyer pays for the goods in one of the following ways:
8.2.1. Payment by bank transfer; payment using electronic banking or other payment methods through the "Paysera" payment system is an advance payment using the electronic banking system used by the Buyer. In order to use the electronic banking payment form, the buyer must have signed an electronic banking agreement with one of the following banks: AB bankas Swedbank; AB DNB Nord bank; AB SEB Vilniaus Bank; AB Danske Bank; AB Nordea bank; AB Šiaulių bankas, AB Medicinos bankas and AB bankas Citadelė. When paying for goods in this way, a payment is generated for the Buyer in the electronic banking system according to the order paid by him. The Buyer transfers the money to the Vitoma.lt online store account in the bank of his choice. The responsibility for data security in this case rests with the respective bank, since all monetary transactions take place in the bank's electronic banking system.
8.3. In the aforementioned cases, taking into account Rule 6.3. the Seller's right provided for in point 1, only after receiving payment for the goods, the goods parcel begins to be formed and the deadline for the delivery of the goods begins to be calculated.
9. Delivery of goods
9.1. When ordering the goods, the buyer undertakes to indicate the place of delivery of the goods.
9.2. The buyer undertakes to accept the goods himself. In the event that he cannot accept the goods himself, and the goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
9.3. The goods are delivered by the Seller or his authorized representative.
9.4. The Seller undertakes to deliver the goods to the Buyer in accordance with the terms specified in the product descriptions. These terms do not apply in cases where the necessary goods are not available in the Seller's warehouse, and the Buyer is informed about the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery of the goods.
9.5. In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or due to circumstances beyond the Buyer's control.
9.6. During the delivery of the goods, the Buyer must check the condition of the shipment together with the Seller or his authorized representative. If the buyer signs the invoice (bill of lading) or other document of shipment transfer - acceptance, it is considered that the shipment has been delivered in a suitable condition. Having noticed that the package of the delivered shipment is damaged (crumpled, wet or otherwise externally damaged), the Buyer must note this in the invoice-invoice (bill of lading) or another shipment transfer-acceptance document and, in the presence of the Seller or his representative, draw up a free-form package violation act. If the Buyer does not perform these actions, the Seller is released from responsibility towards the Buyer for product damage, if such damage was caused by packaging damage, which the Buyer did not note in the above procedure.
9.7 The Buyer must check the packaging, quantity, quality, assortment, completeness and completeness of the Goods within 14 (fourteen) days from the moment of delivery of the Goods. If the Buyer does not fulfill this obligation within the specified period and does not make any claims to the Seller, it is considered that the packaging of the Goods is suitable, and the quantity, quality, assortment, completeness and assembly comply with the terms of the Agreement.
9.8 The Seller is not responsible for the non-delivery or late delivery of the goods ordered by the Buyer, if this occurred due to the fault of third parties or due to circumstances that the Seller could not control and reasonably foresee at the time of the conclusion of the purchase-sale agreement and could not prevent these circumstances or their consequences from occurring. If the Seller cannot deliver the ordered goods to the Buyer due to important circumstances, he undertakes to return the money paid to the Buyer within 14 (fourteen) working days, if prepayment was made, and in all cases to cancel the order.
9.9 If the Buyer, who has chosen the delivery of the Goods by courier, refuses to accept the goods of suitable quality and delivered on time, the purchase and sale contract is terminated, and in such a case the Buyer bears the costs of the delivery of the goods and their return.
9.10 To foreign countries, the Seller's goods are delivered to the Buyer by a service provider used by the Seller, the term of delivery of the goods and the delivery price are agreed upon separately by contacting the Buyer.
9.11 If the Buyer refuses to accept the ordered goods or the delivery of the goods to the Buyer is impossible due to the fact that the Buyer specified the wrong address when ordering the goods or the address where the goods are to be delivered, the Buyer must compensate the Seller for any losses related to the execution of the sales contract.
10. Product quality guarantee and expiration date
10.1. The characteristics of each product sold on Vitoma.lt are generally indicated in the product description attached to each product.
10.2. The seller is not responsible for the fact that the color, shape or other parameters of the goods in the online store may not correspond to the real size, shape and color of the goods due to the characteristics of the display used by the Buyer.
10.3. For certain types of goods, the seller provides a guarantee of the quality of items valid for a certain period of time, the specific term and other conditions of which are indicated in the descriptions of such goods.
10.4. In the event that the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legal acts shall apply.
10.5. The seller does not provide warranty service for goods, referring the Buyer to a warranty service center in each specific case.
10.6. In cases where, on the basis of legal acts, a certain expiration date is determined for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he is given a real opportunity to use such goods until the end of the expiration date.
11. Return and exchange of goods
11.1. Defects of the sold goods are eliminated, low-quality goods are exchanged, returned in accordance with the Minister of Economy in 2001. June 29 by order no. 217 "Regarding the approval of the rules for the return and exchange of items" by the approved rules for the return and exchange of items.
11.2. To return the product(s) 11.1. In the cases specified in the clause of the rules, the Buyer must fill out the goods return document, which is attached to the Buyer with the ordered goods, and submit it together with the returned item(s).
11.3. 11.1. The Buyer can use the right provided for in the clause of the Rules within 7 (seven) working days from the day of delivery of the goods to him, informing the Seller about it 4.2. The procedure provided for in the clause of the rules.
11.4. When returning goods to the buyer, it is necessary to comply with the following conditions:
11.4.1. the returned item must be in its original, neat packaging;
11.4.2. the product must be undamaged by the Buyer;
11.4.3. the product must not have lost its commercial appearance (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a defective product);
11.4.4. the returned item must be in the same configuration as the one received by the Buyer;
11.4.5. when returning the product, it is necessary to present the purchase document, the warranty card (if it was issued)
11.4.6. Return shipping costs for returned quality or exchange items are paid by the buyer.
11.5. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods established in this article.
11.6. The return and exchange of goods is carried out in accordance with the 2001 regulation of the Minister of Economy. June 29 by order no. 217 approved "Rules for return and exchange of items" and the Minister of Economy in 2001. August 17 by order no. 258 of the approved "Rules for the sale of goods and provision of services when contracts are concluded using means of communication".
11.7 The Seller has the right to withhold payment to the Buyer until the goods are returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller (whichever occurs first) and until the goods have been inspected.
12. Liability
12.1. The buyer is fully responsible for the correctness of the data provided in the registration form. If the Buyer does not provide accurate data in the registration form, the Seller is not responsible for the resulting consequences.
12.2. The buyer is responsible for the actions taken while using this online store.
12.3. The buyer is responsible for the transfer of his login data to third parties. If the services provided by Vitoma.lt are used by a third person who has connected to the online store using the Buyer's login data, the Seller considers this person to be the Buyer.
12.4. The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller's recommendations and his obligations, did not familiarize himself with these Rules, although he was given such an opportunity.
12.5. If the Seller's online shopping center contains links to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information or activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.
12.6. In the event of damage, the guilty party compensates the other party for direct losses.
13. Marketing measures applied by the seller
13.1. The seller can, at his discretion, initiate various promotions in the online shopping center Vitoma.lt.
13.2. The seller has the right unilaterally, without a separate warning, to change the conditions of the shares, as well as to cancel them. Any changes or cancellation of the terms and conditions of the promotion are effective only going forward, i.e. from the moment of their execution.
14. Exchange of information
14.1. The Seller sends all notifications to the e-mail address provided in the Buyer's registration form.
14.2. The Buyer sends all messages and questions using the means of communication specified in the "Contacts" section of the Seller's online shopping center.
15. Final provisions
15.1. These rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
15.2. Relations arising on the basis of these rules shall be governed by the law of the Republic of Lithuania.
15.3. All disagreements arising from the implementation of these rules shall be resolved by negotiation. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
Returning the goods
Defective goods are returned in accordance with the regulation of the Minister of Economy. June 29 by order no. 217 "Regarding the approval of the rules for the return and exchange of items" by the approved rules for the return and exchange of items. Quality goods can be returned within 14 (fourteen) days from the day of delivery of the goods to the buyer. The following conditions must be met when returning goods:
- the returned product must be in its original, neat packaging;
- the product must be undamaged by the buyer;
- the product must be unused, without losing its commercial appearance (labels intact, protective film not torn off, etc.);
- the returned product must be of the same configuration as the one received by the buyer;
- when returning the product, it is necessary to present the purchase document and the completed return document;
- In order to return the product, you need to contact us: e-mail by mail info@vitoma.lt
- The seller pays for the return of a defective or wrong product, otherwise the buyer pays.
- High-quality goods can only be returned within the period specified in the legislation and our Purchase and Sale Rules.
- If the conditions for returned goods are not fulfilled, the goods are sent back to the buyer, and the money is not returned.
When it is not possible to contact the Buyer within 3 (three) working days, then the order is cancelled, the money paid to the buyer is returned only for the goods, the delivery fee remains with the seller.